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ISO 20000 FAQ’S

ISO 20000 FAQ’s

ISO 20000 FAQ’S

What is ISO 20000?

What are the benefits of an ISO 20000 certification?

What is being verified during the ISO 20000 certification audit?

What are the two parts of ISO 20000?

What Are the Benefits of ISO 20000 Certification?

 

What is ISO 20000?

It is also referred to as ISO/IEC 20000 or ISO 20k. This standard enables organizations to assure their IT service management processes are aligned both with business needs, and with international practices.

What are the benefits of an ISO 20000 certification?

An ISO 20000 certificate is its ability to

  • Meet customer needs and respond to these needs.
  • Deliver services to meet defined quality levels.
  • Make use of available resources in an economical way.

What is being verified during the ISO 20000 certification audit?

The goal of the ISO 20000 certification audit is to find if your organization meets the ISO 20000 requirements. In general, the ISO 20000 audit relates to the following aspects of your organization:

  • ISO 20000 Process documentation
  • ISO 20000 Process familiarity
  • Adherence to the ISO 20000 Processes

 What are the two parts of ISO 20000?

Part 1

It provides the specification against which the organization is audited

It comprises 8 key areas for service management

  1. Requirements for a Management System;
  2. Planning & Implementing Service Management;
  3. Planning & Implementing New or Changed Services;
  4. Service Delivery Processes;
  5. Relationship Processes;
  6. Resolution Processes;
  7. Control Processes;
  8. Release Processes.

Part 2

It provides guidance for auditors.

 What Are the Benefits of ISO 20000 Certification?

The benefits of ISO 20000 are:

  • A  competitive business
  • Managing and reducing risk
  • Managing and reducing costs
  • Quick time to implement change
  • Improving reliability
  • availability of service
  • Improved customer satisfaction
  • Continual Improvement
  • Suppliers and partners integration
  • benchmarking with other organizations