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ISO 20000 FAQ’S

ISO 20000-1:2011 FAQ’s

What is ISO 20000-1:2011?

What are the benefits of an ISO 20000-1:2011 certification?

What is being verified during the ISO 20000-1:2011 certification audit?

What are the two parts of ISO 20000-1:2011?

What Are the Benefits of ISO 20000-1:2011 Certification?

 

What is ISO 200001:2011?

It is also referred to as ISO/IEC 20000 or ISO 20000-1:2011. This standard enables organizations to assure their IT service management processes are aligned both with business needs, and with international practices.

What are the benefits of an ISO 20000-1:2011 certification?

An ISO 20000-1:2011 certificate is its ability to

  • Meet customer needs and respond to these needs
  • Deliver services to meet defined quality levels
  • Make use of available resources in an economical way

What is being verified during the ISO 20000-1:2011 certification audit?

The goal of the ISO 20000-1:2011 certification audit is to find if your organization meets the ISO 20000-1:2011 requirements. In general, the ISO 20000-1:2011 audit relates to the following aspects of your organization:

  • ISO 20000-1:2011 Process documentation
  • ISO 20000-1:2011 Process familiarity
  • Adherence to the ISO 20000-1:2011 Processes

 What are the two parts of ISO 20000-1:2011?

Part 1

It provides the specification against which the organization is audited

It comprises 8 key areas for service management

  1. Requirements for a Management System;
  2. Planning & Implementing Service Management;
  3. Planning & Implementing New or Changed Services;
  4. Service Delivery Processes;
  5. Relationship Processes;
  6. Resolution Processes;
  7. Control Processes;
  8. Release Processes.

Part 2

It provides guidance for auditors.

 What Are the Benefits of ISO 20000-1:2011 Certification?

The benefits of ISO 20000-1:2011 are:

  • A  competitive business
  • Managing and reducing risk
  • Managing and reducing costs
  • Quick time to implement change
  • Improving reliability
  • Availability of service
  • Improved customer satisfaction
  • Continual Improvement
  • Suppliers and partners integration
  • Benchmarking with other organizations