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ISO 9001 FAQ’S

ISO 9001:2015 FAQ’S

What is ISO 9001:2015?

What does ISO stand for?

What are the benefits of certification?

My company is very small. Can I get certified?

Does ISO apply to my industry?

Why is the requirement for monitoring “customer satisfaction” included in ISO 9001:2015?

Can the standards improve “customer satisfaction”?

What is meant by “continual improvement”?

Can the “process approach” be applied to other management systems?

What is ISO 9001:2015?

ISO 9001 is a voluntary Quality Management System standard that helps organizations assure they are meeting customer requirements. The purpose of the 9001 standard is to enforce systems that Management can use to better run the business.

This standard deals with

  • more integrated approach for processes such as how customer needs are reviewed and met
  • how products or services are really produced and delivered
  • how employees are hired and regarded to be competent
  • how documents are controlled to check they are current
  • how management itself conducting periodical reviews about the processes they have applied
  • how data is utilized in decision making

What does ISO stand for?

The International Organization for Standardization determined not to use an acronym for their organization, because it would differ in different languages. Alternatively, they used the word “ISO,” which is inferred from the Greek word “isos” meaning “equal.” This standard is used for companies doing business across global boundaries.

What are the benefits of certification?

The benefits of ISO 9001:2015 certification are as follows,

  • It will have a framework to improve your processes. Because the standard is actually based on best practices for organizations
  • It offers management with the tools to objectively resolve where things are working well, and where to better apply resources to make things execute  more smoothly
  • Ideally, it  helps your management team maximize the efficiency of your business, thereby raising growth and reducing cost
  • From customers’ perspective, it gives them assurance that  the organization can coherently meet their needs

My company is very small. Can I get certified?

Perfectly, we’ve worked with companies of one or two people who is determined to get certified. The operations that you’ll put in place would have the same purpose as a much larger company; it’s just that the execution will be simpler. We work with organizations to guide them in balancing the conquer level of documentation with what’s required to meet requirements.

Does ISO apply to my industry?

The ISO 9001:2015 standards are general enough to practice on any industry. The clients can be in various industries ranging from manufacturing to government, and defense contractors and also from education to call center processes to software development and they can all apply for this ISO 9001:2015 standard.

Why is the requirement for monitoring “customer satisfaction” included in ISO 9001:2015?

“Customer satisfaction” is recognized as one of the impulsive criteria for any organization. In order to measure if a product meets customer requirements and expectations, it is necessary to supervise the extent of customer satisfaction. Betterments can be made by taking action to handle any described issues and concerns.

Can the standards improve “customer satisfaction”?

Yes. Quality Management System are based on Quality Management Principles that include the “process approach” and “customer focus” which provide customers with a higher level of confidence that products will meet their needs and increase customer’s satisfaction.

What is meant by “continual improvement”?

Continual improvement of the Quality Management System is the process followed by organizations using PDCA approach (Plan, Do, Check, Act) to step up the business performance and fulfill their objectives. Continual improvement responds to the growing requirements and aspirations of the customers.

Can the “process approach” be applied to other management systems?

Yes. The “process approach” is a common management principle and can be applied to other management systems.